A BROKEN CHECKOUT MEANS
CUSTOMERS CANNOT PAY YOU.
Payment errors, broken carts, failing product pages and orders that never arrive. Every hour a store is down costs real sales, so we diagnose fast, fix the cause and prove it with live test orders.
WooCommerce repair
IF THE CHECKOUT IS DOWN, NOTHING ELSE MATTERS.
A WooCommerce store can look perfect and still be unable to take money. Payments decline for no clear reason, the cart empties between pages, orders arrive in Stripe but never in WordPress. Every hour of that is lost revenue, and the cause is rarely where it appears to be.
We trace a real purchase through the entire flow: product page, cart, checkout, gateway, webhook, order creation and confirmation email. That usually finds it quickly. Gateway keys in the wrong mode, a caching layer sitting on the cart, or an optimisation plugin minifying the checkout scripts are the three we see most.
Then we prove it is fixed by buying something ourselves and refunding it, and we show you the order and the refund. A checkout that looks fine is not the same as a checkout that works.
THE SIGNS YOU NEED THIS FIXED.
If any of these sound like your situation, this is the right page.
Payments failing
Cards declined that should not be, or the gateway times out at the last step.
Cart errors
The cart empties, or quantities and totals change between pages.
Products will not display
Variations missing, images broken, or the catalogue partly empty.
Checkout throws errors
A red box with a message that means nothing to the customer.
Orders not coming through
The money arrives but the order does not, or the confirmation email never sends.
Tax or shipping wrong
The total at checkout does not match what you actually charge.
EXACTLY WHAT IS INCLUDED.
No vague scope. This is what you get for the number on the quote.
Checkout diagnosis
We follow a real purchase through the whole flow and find where it actually fails.
Payment gateway fixes
Keys, webhooks, currency and test versus live mode checked end to end.
Cart and product repair
Variations, stock, pricing and catalogue display put back together.
Tax and shipping setup
Zones, classes and rates configured so the total is right every time.
Live test orders
We buy something, refund it, and show you the evidence it worked.
Conflict resolution
The plugin or theme that is actually breaking it, identified and dealt with.
The honest technical bit
WHAT USUALLY CAUSES THIS.
Written out properly, because the cause decides the price and most quotes skip it.
A payment gateway in the wrong mode
Test keys on a live store, or a webhook pointing at an old URL, will take payments that never become orders. It is the first thing we check and a surprisingly common answer.
A caching layer sitting on the cart
Caching the cart, checkout or account pages breaks WooCommerce in ways that look random. The fix is excluding the right pages and fragments, not turning caching off entirely.
JavaScript combined or minified too aggressively
Optimisation plugins that merge scripts will quietly break the checkout while every other page looks fine. We have fixed exactly this on a live store.
A database that has outgrown the setup
Large stores with years of orders can hit real limits. At that point the honest fix is a storage or hosting change, not another plugin.
GUESSING VS TRACING IT.
Deactivating plugins one at a time on a live store is not a diagnosis.
| Guessing | This work | |
|---|---|---|
| Finding the cause | Deactivate plugins and hope | A traced purchase through the real flow |
| Proof it is fixed | It looked fine | A live test order and a refund |
| Risk to live orders | Changes made on the live store | Tested safely, then applied |
| Payment settings | Rarely checked | Keys, webhooks and mode verified |
| If it is not fixed | Lost days | No fix, no fee |
Swipe the table sideways on a phone.
HOW IT RUNS.
Four steps, and you can stop after the second one at no cost.
Tell us what is happening
A message on WhatsApp or the form, in your own words. No form full of fields you do not understand.
Free diagnosis
We look at the real site and write down what is actually wrong, before you have paid anything.
Fixed-price quote
One number, agreed before any work starts. If we cannot fix it, you do not pay for it.
Fixed, tested and handed back
The work done, tested, and a plain-English note on what changed and what to watch.
QUESTIONS, ANSWERED.
The ones people actually ask before they hand over a login.
How soon can you look at it?
A dead checkout is treated as an emergency and we will look the same day where we can. Most fixes complete within 48 hours of approval.
Will you test it with a real payment?
Yes. We place a live test order and refund it, and we show you the order and the refund. A checkout that looks fine is not the same as a checkout that works.
Can you work on a live store without breaking it?
That is the normal situation and we plan for it. Where a change is risky we test it somewhere safe first, and we always take a restore point before we start.
Do you touch payment credentials?
Only your own gateway keys inside your own store, and only when the job needs it. We never ask for card details, and we do not store your keys after handover.
What if the problem is the theme?
Then we say so. Sometimes the right fix is a small amount of custom code; sometimes it is replacing a plugin that was never maintained. We quote the honest option.
Can you help with speed as well?
Yes, and on a store it usually matters more than anywhere else. See the speed and performance page, or ask for both in one quote.
Do you work with stores outside Sydney?
Yes. This work is remote, so location makes no difference to how fast we can get to it.
GET YOUR STORE TAKING MONEY AGAIN.
Free diagnosis, a fixed-price quote, and most work finished within 48 hours. Tell us what is happening and we will tell you what it takes.
Get a free diagnosis